Experienced Account Executive / Customer Service Representative

Closing Date: 3rd January 2012

Based at: Wakefield (When appropriate working away from or located at other sites as required to meet the needs of the business)

Reporting to: Commercial Director

Job Role: To provide excellent customer service to our customers, developing a strong working relationship and detailed account knowledge to enable you to grow the account through more work and take up of additional services.

The Candidate: The ideal candidate will have:

• Experience in an Account Executive / Customer Service role gained from a print manufacturing environment
• Excellent knowledge of litho and digital print production, preferably to include experience of publications such as books and journals
• The ability to work well under pressure and to strict deadlines
• A working knowledge of the Tharstern MIS system
• The ability to communicate at all levels and work well within a team
• Experience of estimating would be beneficial
• The ability to identify potential opportunities to develop accounts, e.g. in order to increase their turnover or offer alternatives to improve the services provided
• Willingness to learn new skills and undertake job related training
• A positive and proactive attitude

Key Responsibilities:

• Provide excellent customer service for all accounts assigned
• Processing orders in an accurate and timely manner to production and ensuring the customer requirements are being met by production
• Develop excellent working relationship with customer to ensure we are fully aware of their expectations, liaise regularly with production to ensure that these are relayed through the company
• Identifying any potential issues and raising the matter with Production/Commercial Director as required, following though to ensure the matter is fully resolved with optimum focus on customer satisfaction
• Ensuring all work is processed with an agreed pricing structure with the customer, checking that all charges are invoiced. This will include preparation of invoicing through our MIS system
• Meet with customer on a regular basis to identify ways we can improve our service and ensure they are aware of all the potential services we can provide
• Working as a team with other CSRs to provide cover for their accounts as required
• Assist with technologically innovative projects to automate order processing, tracking and invoicing of work. Liaising with customers to ensure development and implementation are seamless

This summary is not exclusive or exhaustive, duties can be changed as required to meet the developing needs of the business.

For further information or to apply for this role, please contact:

Sue Sheldon, Commercial Director
Email: sue.sheldon@charlesworth.com Tel: 01924 204850